Updated August 2005
The following information regards currently
known bug (and other) issues as well as possible workarounds and solutions for
them. Please try to locate the problem that most closely matches the one that
you're having and attempt that particular solution before trying any others.
If you are experience modem specific problems please consult the
Modem Troubleshooting
page.
Problem: When I try to VOID a transaction
the program locks up!
Occurrence: Program versions
2.10B100104 and prior.
Solution: The program is not actually
locked up - in versions of Windows prior to XP it was possible for a window to
appear outside of your screen; to be able to see the VOID window you must
increase the screen resolution on your computer (right click on the desktop,
select properties and then the settings tab). This is currently the only
workaround - this will be accounted for in future versions of the software.
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Problem: I am unable to activate my
software *OR* I immediately receive a "Datawire Error #50045" (or #45) when
trying to do a system check or process a transaction - I am connected to the
internet and my merchant numbers all appear to be correct.
Occurrence: Program version 2.10B100104.
Solution: If you are using Norton Firewall
(or some other firewall program) you must insure that you "Permit All" access to
the internet by the Domain Point of Sale software - failure to do so will result
in similar problems. You can click
here to visit the Norton Firewall website for information on how to manually
add it.
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Problem: I receive an 'Invalid Response'
message when trying to close my batch. All other transactions process fine with
no problems. I previously had no problems using the same computer and setup;
this started happening shortly after the beginning of the year (January 2003).
Occurrence: Program versions
1.00B110102 and prior.
Solution: It has been reported that
changing both the primary and secondary phone numbers in the program to the 800
number (under Configuration->Modem (Click 'Advanced' button if you have one))
will correct this problem.
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Problem: When I try to close a batch
containing a VOID (or other offline transaction) it always does a 'Force
Close' and the VOIDs don't appear to get processed.
Occurrence: Program version 1.00B110102
Solution: This problem occurs after
upgrading from an older version and is caused by the connection type getting set
incorrectly. Go to Configuration->Modem and click 'OK', this will reset the
configuration file and correct the problem.
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Problem: When I print a receipt in the
program; there are twice as many copies printed as the number that I select.
Occurrence: Program versions 1.00B110102
and possibly one or two prior versions.
Workaround: Select to print only one copy
at a time; additional copies can be printed from the Audit Trail if necessary.
This has been corrected in current releases.
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Problem: When initially selecting or
de-selecting multiples-mode only the first transaction would be processed as
selected.
Occurrence: Program version 1.00B110102
Workaround: When selecting or
de-selecting multiples-mode click 'Cancel' on the transaction screen and then
re-select the transaction type you wish to process before beginning. This
has been corrected in current releases.
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Problem: While a transaction is being
processed the card data in the background disappears (blanks out) and then that
transaction appears blank in the audit trail.
Occurrence: Program version 1.00B110102
Workaround: This occurs when clicking the
background screen in the program while the transaction is taking place; avoid
clicking while the transaction is processing to avoid this problem. This
has been corrected in current releases.
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Problem: I receive an 'Invalid CAVV'
message when processing a transaction.
Occurrence: All versions 1.00B110102 and
prior
Solution: This occurs when the card being
processed is a Purchase or Procurement card and the Transaction Type
selected is Card Present. These types of cards can only be processed as
a card not present transaction type such as Mail Order/Phone Order.
Select the correct transaction type for this card to avoid this message.
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